Frequently Asked Questions
Everything you need to know about shopping with us.
How long does shipping to the US take?
We offer Express Shipping via DHL which typically takes 2-4 business days for delivery to most US locations once dispatched.
What is your return policy for US customers?
We accept returns for a store credit within 30 days of purchase. Items must be in original condition with all tags attached and hygiene seals in place.
Will I have to pay customs duties or taxes?
For US orders under $800, you generally will not be charged additional import duties. For orders over this amount, custom fees may apply depending on your state.
How do I track my order?
Once your order has been packed and shipped, you will receive an email with a tracking link and a unique tracking number to follow your parcel's journey.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options including Afterpay and Klarna for a seamless checkout experience.
How do I find the right size?
Please refer to our size guide located on each product page. Our styles follow standard Australian sizing, but we provide a conversion chart to US and International sizes.